Even while being customer-focused, it's still vital to have back-end consistency to ensure the right experience up-front

Sometimes even the best, most organized companies can use a pair of external eyes to help identify areas of improvement. That's just how a Business Process Review works. We look at the many tasks your staff do on a daily basis to run your business. We'll identify overlap. We'll recommend ways to improve on time, cost or efficiency and show you if there is a better way to organize your teams to do the same work more efficiently and cost-effectively.

Usually part of a Quality Assurance consulting engagement, our experts will work with your teams as partners, giving your company the edge over your competitors.

Here are our key steps in a Process Review:

Initial Planning & Preparation
Involves a workshop where the scope of the Process Review is agreed and a questionnaire is completed prior to interviews

Interviews & Workshops
Iinterviews with the nominated employees with the greatest knowledge of the existing processes

Business Process Mapping
We create a Business Process Model describing the processes currently being performed by your employees

Process Model Summary
We take your process map and overlay it against anIindustry relevant Process Model to track consistency.

Process Gaps
Identifies any areas within the industry model which are currently not being managed within your organization

Recommendations
A summary of process gaps from recognized best practice, which represent opportunities for improvement

BPR - An overview

BPR - or Business Process Re-engineering, is a US$23billion business annually. It's largely based on a "You can't see the forest through the trees" concept, where it's been proven far easier to spot areas of improvement when you're not immersed in the business.